Privacy policy & terms

Privacy

1. Controller and Content of this Privacy Policy

We, Hôtel de Verbier SA, Place Centrale 2, 1936 Verbier, Switzerland, are the operator of Hôtel de Verbier (Hotel) and the website www.hoteldeverbier.com (Website) and are, unless otherwise stated in this privacy policy, responsible for the data processing described in this privacy policy.

Please take note of the information below to know what personal data we collect from you and for what purposes we use it. When it comes to data protection, we primarily adhere to the legal requirements of Swiss data protection law, in particular the Federal Act on Data Protection (FADP), as well as the EU General Data Protection Regulation (GDPR), which may be applicable in individual cases.

Please note that the following information may be reviewed and amended from time to time. Therefore, we recommend regularly checking this privacy policy for any updates. Furthermore, for individual data processing listed below, other companies are responsible under data protection law or jointly responsible with us, so that in these cases, the information provided by those companies is also relevant.

2. Contact Person for Data Protection

If you have any questions regarding data protection or wish to exercise your rights, please contact our data protection contact person by sending an email to the following address: info@hoteldeverbier.com

3. Scope and Purpose of the Collection, Processing, and Use of Personal Data

3.1 Data Processing when contacting us

If you contact us through our contact addresses and channels (e.g., by e-mail or phone), your personal data is processed. We process the data you provide us with, such as your name, email address, phone number, and your request.Additionally, the time of receipt of the request will be documented. We process this data to address your request (e.g., providing information about our Hotel, assisting with contract processing such as questions about your booking, incorporating your feedback to improve our services, etc.).

For handling certain digitally made requests we also use a software application provided by Mews Systems B.V., Wibautstraat 137D Scalehub 2, 1097 DN, Amsterdam, The Netherlands . Therefore, your data may be stored in a database of Mews Systems B.V., which may allow Mews Systems B.V. to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfers abroad can be found in Section 5 of this Privacy Policy.

The legal basis for this data processing is our legitimate interest under Article 6(1)(f) of the GDPR in addressing your request or, if your request is aimed at the conclusion or performance of a contract, in the implementation of the necessary measures within the meaning of Article 6(1)(b) of the GDPR.

It may be that Mews Systems B.V. wishes to use some of this data for its own purposes (e.g., delivering marketing emails or conducting statistical analysis). For these data processing operations, Mews Systems B.V. is the controller and must ensure compliance with data protection laws in connection with these data processing operations. Information about data processing by Mews Systems B.V. can be found at https://www.mews.com/en/privacy-policy and https://developers.mews.com/privacy-statement/ .

3.2 Data Processing when using our Chat Function

If you contact us through chat, your personal data will be processed. We process the data you provide us with, such as the name of your company, your name, your role, your email address and your request. Additionally, the time of receipt of the request will be documented. We process this data exclusively to address your request (e.g., providing information about our Hotel, assisting with contract processing such as questions about your booking, incorporating your feedback to improve our services, etc.).

For handling communication through the chat function utilized through our internal reservation system, we use a software application provided by Mews Systems B.V., Kleine-Gartmanplantsoen 21, 1017 RP Amsterdam, The Netherlands. Therefore, your data may be stored in a database of Mews Systems B.V., which may allow Mews Systems B.V. to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfers abroad can be found in Section 5 of this Privacy Policy.

The legal basis for this data processing is our legitimate interest under Article 6(1)(f) of the GDPR in using up-to-date communication technologies or, if your request is aimed at the conclusion or performance of a contract, in the implementation of the necessary measures within the meaning of Article 6(1)(b) of the GDPR.

3.3 Data Processing for Customer Account Registration

If you make your request as a guest or create a customer account with us, which is based on functionality which might from time to other be activated, we generally collect the following data:

Personal information:
- Salutation
- Surname
- First name
- Billing and, if applicable, delivery address
- Date of birth
- Company name, company address and UID for corporate customers
Login-data:
- Email address
- Password
Other information:
- Languages
- Gender

We use the personal data to verify your identity and to check the requirements for registration. The email address and password together serve as login data to ensure that the correct person uses the website based on provided details. We also need your email address to verify and confirm the creation of your account and for future communication with you, which is necessary for the execution of the contract. Additionally, this data is stored in the customer account for future bookings or contract agreements. We also enable you to store additional information in the account (e.g., your preferred payment method).

We also use the data to provide an overview of your bookings and related services (please see Section 4) and facilitate the management of your personal data, administer our website and contractual relationships, i.e. to establish, define the content of, process and amend the contracts concluded with you through your customer account (e.g., in related to your booking with us).

The language and gender information is processed to display personalised offers on the website based on your profile and personal needs, for statistical analysis and evaluation of selected offers, and to optimize our recommendations and offers.

The legal basis for this data processing is your consent under Article 6(1)(a) of the GDPR You can withdraw your consent at any time by removing the information from the customer account, deleting your customer account, or having it deleted by notifying us.

To prevent misuse, please always keep your login data confidential, log out after each session and clear your browsing history, especially when using the device together with others.

3.4 Data Processing during Bookings

3.4.1 Booking through our website

On our website, you have the possibility to book an overnight stay. For this purpose, we collect the following data, whereby mandatory fields during the booking process are marked with an asterisk (*):

Information on whether the booking is made for yourself or someone else*
First name
Last name*
Phone number*
Email address*
Payment method and details*
Nationality
Booking details*
Special requests
Confirmation of acceptance of the terms and conditions and privacy policy*
Information on receipt of marketing updates

We use the data to establish your identity before entering into a contract. We need your email address to confirm your booking and for future communication necessary for the execution of the contract. We store your data together with the relevant booking details (e.g., room category, duration of stay, as well as designation, price, and characteristics of the services), payment information (e.g., selected payment method, payment confirmation, and time of the payment; see also Section 3.7.2) as well as the information regarding the execution and performance of the contract (e.g., receipt and handling of complaints) in our CRM database (see Section 4), so that we can ensure correct booking processing and contract performance.

To the extent necessary for contract performance, we may also disclose the required information to any third-party service providers (e.g., organisers or transport companies).

The legal basis for this data processing is the performance of a contract with you within the meaning of Article 6(1)(b) of the GDPR.

The provision of data that is not marked as mandatory is voluntary. We process this data to tailor our offerings to your personal needs, to facilitate the execution of contracts, to contact you through alternative means of communication if necessary for the contract performance, or for collection and analysis of statistical information in order to optimise our offerings.

The legal basis for this data processing is your consent within the meaning of Article 6(1)(a) of the GDPR. You can withdraw your consent at any time by notifying us.

To process bookings through our Website, we use a software application provided by Mews Systems B.V., Kleine-Gartmanplantsoen 21, 1017 RP Amsterdam, The Netherlands . Therefore, your data may be stored in a database of Mews Systems B.V., which may allow Mews Systems B.V. to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any potential transfer abroad can be found in Section 5 of this Privacy Policy.

The legal basis for this data processing is the performance of a contract with you within the meaning of Article 6(1)(b) of the GDPR.

3.4.2 There is a possibility that Mews Systems B.V. may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing activities, Mews Systems B.V. is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by Mews Systems B.V. can be found at https://www.mews.com/en/privacy-policy and https://developers.mews.com/privacy-statement/.Booking through a booking Platform

If you make bookings through a third-party platform (e.g., Booking, Hotel, Escapio, Expedia, Holidaycheck, Hotel Tonight, HRS, Kayak, Mr. & Mrs. Smith, Splendia, Tablet Hotels, Tripadvisor, Trivago, Weekend4Two, etc.), we receive various personal data related to the booking from the respective platform operator. These usually include the data listed in Section 3.7.2 of this Privacy Policy. Additionally, any inquiries regarding your booking may be forwarded to us. We will process this data by name to accurately record your booking and provide the booked services as requested.

The legal basis for the data processing for this purpose is the implementation of pre-contractual measures and the performance of a contract within the meaning of Article 6(1)(b) of the GDPR.

Finally, we may exchange personal data with the platform operators in connection with disputes or complaints related to a booking, to the extent necessary to protect our legitimate interests. This may also include data relating to the booking process on the platform or data relating to the booking or provision of services and your stay with us. We process this data to protect our legitimate claims and interests in the execution and maintenance of our contractual relationships with the following platform operators:

com BV, Oosterdokskade 163, 1011 DL, Amsterdam, The Netherlands. For more information about data processing in connection with Booking.com BV, see https://www.booking.com/content/privacy.en-gb.html.
Expedia Lodging Partner Services Sàrl, Rue du 31 Décembre 40-42, 1207 Genève, Switzerland . For more information about data processing in connection with Expedia Lodging Partner Services Sàrl, see https://www.expedia.com/legal/privacy.
Katanox B.V., Kleine-gartmanplantsoen 21 6E Etage, 1017 RP, Amsterdam, The Netherlands. For more information about data processing in connection with Katanox B.V., see https://katanox.com.
HPG R&D LTD – 516129939 Berkovitz 4 ,Tel Aviv – Jaffa, Israel. For more information about data processing in connection with HPG R&D LTD, see https://www.hyperguest.com/privacy-policy.
The Sleepexchange Limited, 27 New Dover Road, Canterbury, Kent, CT1 3DN, United Kingdom. For more information about data processing in connection with The Sleepexchange Limited, see https://hoohotels.com/our-privacy-policy.

Your data is stored in the databases of the platform operators, which allows them to access your data. Information regarding the processing of data by third parties and any potential transfer abroad can be found in Section 5 of this Privacy Policy.

The legal basis for the described data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR.

3.5 Data Processing during Payment Processing

3.5.1 Payment Processing at the Hotel

When you purchase products, receive services, or make payments for your stay in our hotel using electronic means of payment, the processing of personal data is required. By using the payment terminals, you transmit the information stored in your payment instrument, such as the cardholder’s name and card number, to the respective payment service providers (e.g., providers of payment solutions, credit card issuers, and credit card acquirers). They also receive information that the payment instrument was used in our hotel, including the transaction amount and time. In return, we only receive the credit for the amount of the completed payment at the corresponding time, which we can associate with the respective receipt number, or we receive information that the transaction was not possible or was cancelled. Always consider the information provided by the respective company, especially the privacy policy and terms and conditions.

For processing payment, we use a software application provided by Stripe Payments Europe Limited 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland and Stripe Payments UK Ltd, 9th Floor, 107 Cheapside, London, EC2V 6DN, United Kingdom. Therefore, your data may be stored in a database of [company], which may allow Stripe Payments Europe Limited and Stripe Payments UK Ltd to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfers abroad can be found in Section 5 of this Privacy Policy.

The legal basis for this data processing is the performance of a contract with you within the meaning of Article 6(1)(b) of the GDPR.

There is a possibility that Stripe Payments Europe Limited and Stripe Payments UK Ltd may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing activities, Stripe Payments Europe Limited and Stripe Payments UK Ltd is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by Stripe Payments Europe Limited and Stripe Payments UK Ltd can be found at https://stripe.com/en-ch/legal/privacy-center.

3.5.2 Online Payment Processing

If you make chargeable bookings, order services or products on our Website, depending on the product, service, and preferred payment method, in addition to the information mentioned in Section 3.5.1, it may be necessary to provide additional details such as your credit card information or login credentials for your payment service provider. This information, as well as the fact that you have purchased a service from us at the respective amount and time, will be forwarded to the respective payment service providers (e.g. payment solution providers, credit card issuers, or credit card acquirers). In this regard, please always take into account the information provided by the respective company, in particular in the privacy policy and the general terms and conditions.

The legal basis for this data processing is the performance of a contract within the meaning of Article 6(1)(b) of the GDPR.

We reserve the right to retain a copy of the credit card information as a security measure. To avoid payment defaults, it may also be necessary to transmit the required data, particularly your personal data, to a credit agency for automated assessment of your creditworthiness. In this context, the credit agency may assign a so-called score value to you. This is an estimate of the future risk of payment default, e.g. based on a percentage. The value is determined using mathematical-statistical methods and involves data from the credit agency from other sources. Based on the information received, we reserve the right not to offer you the “invoice” payment method.

The legal basis for this data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in the prevention of payment defaults.

For the credit check through certain digital means, we use a software application provided by Stripe Payments Europe Limited 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland and Stripe Payments UK Ltd, 9th Floor, 107 Cheapside, London, EC2V 6DN, United Kingdom. Therefore, your data may be stored in a database of Stripe Payments Europe Limited and Stripe Payments UK Ltd, which may allow Stripe Payments Europe Limited and Stripe Payments UK Ltd to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfers abroad can be found in Section 5 of this Privacy Policy.

The legal basis for this data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in the prevention of payment defaults.

There is a possibility that Stripe Payments Europe Limited and Stripe Payments UK Ltd may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing activities, Stripe Payments Europe Limited and Stripe Payments UK Ltd is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by [company] can be found at https://stripe.com/en-ch/legal/privacy-center.

3.6 Data Processing related to the recording and Invoicing of rendered Services

If you receive services during your stay (e.g., additional nights, wellness, restaurant, activities), in addition to your contractual data, we will collect and process booking data (e.g., time of booking and comments) as well as data related to the booked and received services (e.g., nature of service, price, and time of service receipt) for the purpose of handling the service, as described in Sections 3.5 and 3.6.

The legal basis for this data processing is the performance of a contract within the meaning of Article 6(1)(b) of the GDPR.

3.7 Data Processing when Submitting Reviews

To help other users in their decision-making and support our quality management (especially in handling negative feedback), you have the opportunity to rate your stay with us on our Website. The data that you provide us with, including your review and its time, any comments attached to your review, and the name you provided, may be processed and published on the Website.

The legal basis for this data processing is your consent within the meaning of Article 6(1)(a) of the GDPR. You can withdraw your consent at any time and request the anonymisation of your review.

We reserve the right to delete unlawful reviews and to contact you if there are any suspicions, requesting your clarification on the matter.

The legal basis for this processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in providing a lawful and unadulterated comment and review function, as well as preventing its misuse.

3.8 Data Processing when Submitting Guest Feedback

During your stay or afterwards, you have the opportunity to provide us with feedback (e.g., positive feedback, criticism, and suggestions for improvement) using a form. For this purpose, we generally collect the following data:

First and last name
Age
Nationality
Duration of stay
Feedback

The processing of your data is carried out as part of our quality management and ultimately aims to better tailor our services and products to the needs of our guests. Specifically, your data is processed for the following purposes:

Clarification of your request, e.g., obtaining input from employees and supervisors or seeking further information from you, etc.;
Evaluation and analysis of your information, e.g. compiling satisfaction statistics, comparing individual services, etc.; or
Taking organisational measures based on the findings, e.g. addressing shortcomings/deficiencies/misconduct, for example, through repairing defective equipment, providing instructions, as well as giving praise or issuing warnings to employees.

In connection with guest feedback, we use a software application provided by Centauri Software Ltd trading as ReviewFilter, Lytchett House 13 Freeland Park, Wareham Road, Poole, Dorset, England, BH16 6FA, United Kingdom . Therefore, your data may be stored in a database of Centauri Software Ltd, which may allow Centauri Software Ltd to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfers abroad can be found in Section 5 of this Privacy Policy.

The legal basis for this data processing is your consent within the meaning of Article 6(1)(a) of the GDPR. You can withdraw your consent at any time.

There is a possibility that Centauri Software Ltd may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing activities, Centauri Software Ltd is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by Centauri Software Ltd can be found at https://www.reviewfilter.com/terms.

3.9 Data Processing in connection with Video Surveillance

To ensure the safety of our guests, employees, and our property, as well as to prevent and address unlawful behaviour (in particular, theft and property damage), the entrance area and the publicly accessible areas of our hotel, excluding sanitary facilities, may be monitored by cameras. The image data will only be viewed if there is a suspicion of unlawful behaviour. Otherwise, the recorded images will subsequently be automatically deleted.

To provide the video surveillance system, we rely on a service provider Synology Inc.,3535 Factoria Blvd SE, Suite #200, Bellevue, WA 98006, USA. Synology Inc. has access to the data insofar as this is necessary for the provision of the system. If suspicions of unlawful behaviour are confirmed, the data may be disclosed to the extent necessary for the enforcement of claims or for reporting to consulting firms (in particular, to a law firm) and authorities. Information about data processing by third parties and any transfer abroad can be found in Section 5 of this Privacy Policy. Further information about data processing by Synology Inc. can be found at https://www.synology.com/en-eu/company/legal.

The legal basis is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in protecting our guests, employees, and property, as well as safeguarding and enforcing our rights.

3.10 Data Processing when Using our Wi-Fi Network

In our hotel you, have the possibility to use our Wi-Fi network free of charge. To prevent misuse and to punish unlawful behaviour, prior registration is required. During the registration process, you will generally effectively provide us with phone number and MAC address of the device (automatically).

In addition to the above data, each time the Wi-Fi network is used, data regarding the time and date of usage, the network used, and the device employed are also collected. The legal basis for this data processing is your consent within the meaning of Article 6(1)(a) of the GDPR. You can withdraw your consent at any time.

For the provision of our Wi-Fi network, we collaborate with Sateldranse SA, Place de Curala 5, 1934 Le Châble VS, Switzerland. Therefore, your data may be stored in a database of Sateldranse SA, which may allow [company] to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties can be found in Section 5 of this Privacy Policy. Further information about data processing by Sateldranse SA can be found at netplus.ch and https://my.netplus.ch/public/mobile-tv-privacy-policy-en/.

Sateldranse SA is required to comply with the legal requirements of the Federal Act on the Surveillance of Post and Telecommunications (SPTA) and its associated ordinance. If the legal requirements are met, the operator of the Wi-Fi network must monitor the use of the Internet or data traffic on behalf of the competent authority. If the legal requirements are met, the operator of the Wi-Fi network must monitor the use of the Internet or data traffic on behalf of the competent authority. The operator of the Wi-Fi network may also be obliged to disclose contact details, usage and access data of the hotel guest to the relevant authorities. The contact details, usage and access data will be stored for 6 months and then deleted.

The legal basis for the processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in providing a Wi-Fi network in compliance with the applicable legal regulations.

3.11 Data Processing for Fulfilling Legal Reporting Obligations

Upon arrival at our hotel, we may require the following information from you and your accompanying persons:

Salutation
First and last name
Billing address
Date of birth
Nationality
Identity card or passport
Date of arrival and departure

We collect this information to fulfil legal reporting obligations, which arise in particular from hospitality or police regulations. To the extent required by applicable laws, we forward this information to the competent authority.

The legal basis for the data processing is our legitimate interest within the meaning of Article 6(1)(c) of the GDPR in complying with our legal obligations.

3.12 Data Processing in Job Applications

You can apply for a position in our company either spontaneously or in response to a specific job advertisement. In both cases, we will process the personal data you provide us with.

We use the data you provide us with to assess your application and suitability for employment. Application documents from unsuccessful applicants will be deleted at the end of the application process, unless you explicitly agree to a longer retention period or we are legally obliged to retain them for a longer period.

The legal basis for the data processing for this purpose is the execution of a contract (pre-contractual phase) within the meaning of Article 6(1)(b) of the GDPR.

4. Central Data Storage and Analysis in the CRM system

If a clear identification of your person is possible, we will store and link the data described in this Privacy Policy, i.e., your personal information, contact details, contract data, and your browsing behaviour on our Website in a central database. This allows for efficient management of customer data, enables us to adequately process your requests, and facilitates the efficient provision of the services you requested, as well as the performance of the related contracts.

The legal basis for this data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in the efficient management of user data.

We also analyse this data to further develop our offerings based on your needs and to provide you with the most relevant information and offers. We also use methods that predict possible interests and future orders based on your use of our Website.

For the central storage and analysis of data in the CRM system, we use a software application provided by Mews Systems B.V., Kleine-Gartmanplantsoen 21, 1017 RP Amsterdam, The Netherlands. Therefore, your data may be stored in a database of Mews Systems B.V., which may allow Mews Systems B.V. to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfer abroad can be found in Section 5 of this Privacy Policy. Further information about data processing by Mews Systems B.V. can be found at https://www.mews.com/en/privacy-policy and https://developers.mews.com/privacy-statement/.

The legal basis for this data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in carrying out marketing activities.

5. Disclosure and Cross-Border Transfer

5.1 Disclosure to Third Parties and Third-Party Access

Without the support of other companies, we would not be able to provide our services in the desired form. To use the services of these companies, it is necessary to share your personal data with these companies to a certain extent. A disclosure of data is limited to selected third-party service providers and only to the extent necessary for the optimal provision of our services.

Various third-party service providers are explicitly mentioned in this Privacy Policy. They include the following service providers:

com Sarl, Route des Creux 6, 1936 Verbier, Switzerland.
Alpinexpress Sarl, Route de Verbier Station 45, 1936 Verbier, Switzerland.
Powder Extreme Sarl, Chemin des Vernes 5a, 1936 Verbier, Switzerland.
Mountain-Air SA, Rue de Médran 77, 1936 Verbier, Switzerland.
Petit Verbier Sarl, Route des Creux 14, 1936 Verbier, Switzerland.

The legal basis for this data processing is the performance of a contract within the meaning of Article 6(1)(b) of the GDPR.

Your data will also be disclosed as necessary to fulfil the services you have requested, for example, to restaurants or other service providers for whom you have made a reservation through us. The legal basis for these disclosures is the necessity for the performance of a contract within the meaning of Article 6(1)(b) of the GDPR. For these data processing activities, the third-party service providers are considered data controllers under the data protection laws, and not us. It is the responsibility of these third-party service providers to inform you about their own data processing, which may extend beyond the mere sharing of data for the provision of services, and to comply with data protection laws.

Furthermore, your data may be disclosed, especially to authorities, legal advisors, or debt collection agencies, if we are legally obliged to do so or if it is necessary to protect our rights, in particular to enforce claims arising from our relationship with you. Data may also be disclosed if another company intends to acquire our company or parts thereof, and such disclosure is necessary to conduct a due diligence or to complete the transaction.

The legal basis for this data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in protecting our rights and fulfilling our obligations, as well as in the sale of our company or parts thereof.

5.2 Transfer of Personal Data to Third Countries

We have the right to transfer your personal data to third parties located abroad if it is necessary to carry out the data processing described in this Privacy Policy. Specific data transfers have been mentioned in Section 3. When making such transfers, we will ensure compliance with the applicable legal requirements for disclosing personal data to third parties. The legal provisions governing the disclosure of personal data to third parties are duly observed. The countries to which data is transmitted include those that, according to the decision of the Federal Council and the European Commission, have an adequate level of data protection (such as the member states of the EEA or, from the EU’s perspective, Switzerland), as well as those countries (such as the USA) whose level of data protection is not considered adequate (see Annex 1 of the Data Protection Ordinance (DPO) and the website of the European Commission). If the country in question does not provide an adequate level of data protection, we ensure that your data is adequately protected by these companies by means of appropriate safeguards, unless an exception is specified on a case-by-case basis for the individual data processing (see Article 49 of the GDPR). Unless otherwise specified, these safeguards may be provided for by standard contractual clauses as referred to in Article 46(2)(c) of the GDPR, which can be found on the websites of the Federal Data Protection and Information Commissioner (FDPIC) and the EU Commission. If you have any questions regarding the implemented measures, please reach out to our data protection contact person (see Section 2).

5.3 Information on Data Transfers to the USA

Some of the third-party service providers mentioned in this Privacy Policy are based in the USA. For the sake of completeness, we would like to inform users residing or based in Switzerland or the EU that certain third-party service providers mentioned in this privacy statement are located in the USA. It is important to note that there are surveillance measures by US authorities in place that generally allow for the storage of all personal data of individuals whose data has been transmitted from Switzerland or the EU to the United States. This occurs without differentiation, limitation, or exception based on the purpose for which the data is being collected and without an objective criterion that would restrict US authorities’ access to the data and its subsequent use to specific, strictly limited purposes that can justify the interference associated with accessing and using the data. Furthermore, we would like to point out that affected individuals from Switzerland or the EU do not have legal remedies or effective judicial protection against general access rights of US authorities, which would allow them to access the data concerning them and to rectify or delete it. We explicitly highlight this legal and factual situation to enable you to make an informed decision regarding your consent to the use of your data.

For users residing in Switzerland or a member state of the EU, we also want to inform you that, from the perspective of the European Union and Switzerland, the United States does not provide an adequate level of data protection, among other reasons, as explained in this paragraph. In cases where we have mentioned in this privacy statement that data recipients (such as Google) are located in the United States, we will ensure through contractual arrangements with these companies and, if necessary, additional appropriate safeguards, that your data is adequately protected at our third-party service providers.

6. Background Data Processing on our Website

6.1 Data Processing when Visiting our Website (Log File Data)

When you visit our Website, the servers of our hosting provider Infomaniak Network SA, Rue Eugène Marziano 25, 1227 Les Acacias (GE), Switzerland temporarily store every access in a log file. The following data is collected without your intervention and stored by us until automatically deleted:

IP address of the requesting computer;
date and time of access;
name and URL of the accessed file;
website from which the access was made, if applicable, with the search word used;
operating system of your computer and the browser you are using (including type, version, and language setting);
device type in case of access from mobile phones;
city or region from which the access was made; and
name of your internet service provider.

The collection and processing of this data is carried out for the purpose of enabling the use of our Website (establishing a connection), ensuring the long-term security and stability of the system, and enabling error and performance analysis and optimisation of our Website (see also Section 6.4 regarding the latter points).

In case of an attack on the network infrastructure of the Website or suspicion of other unauthorised or improper use of the Website, the IP address and other data will be analysed for clarification and defence purposes; if necessary, they may be used in civil or criminal proceedings for the identification of the respective user.

The legal basis for this data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in the purposes described above.

Finally, when you visit our Website, we use cookies, as well as other applications and tools that rely on the use of cookies. In this context, the data described here may also be processed. For more information, please refer to the subsequent sections of this Privacy Policy, in particular to Section 6.2.

6.2 Cookies

Cookies are information files that your web browser stores on the hard drive or in the memory of your computer when you visit our Website. Cookies are assigned identification numbers that enable your browser to be identified, and allow the information contained in the cookie to be read.

Cookies are used to make your visit to our website easier, more enjoyable, and more meaningful. We use cookies for various purposes that are necessary for the desired use of the website, i.e., “technically necessary.” For example, we use cookies to identify you as a registered user after logging in, so you don’t have to log in again when navigating to different subpages. The provision of ordering and booking functions also relies on the use of cookies. Furthermore, cookies perform other technical functions necessary for the operation of the website, such as load balancing, which distributes the workload of the site across various web servers to relieve the servers. Cookies are also used for security purposes, such as preventing the unauthorised posting of content. Finally, we use cookies in the design and programming of our website, for example, to enable the uploading of scripts or codes.

The legal basis for this data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in providing a user-friendly and up-to-date website.

Most internet browsers accept cookies automatically. However, when accessing our website, we ask for your consent to the use of non-essential cookies, especially for the use of cookies from third parties for marketing purposes. You can adjust your preferences for cookies by using the corresponding buttons in the cookie banner. Details regarding the services and data processing associated with each cookie can be found within the cookie banner and in the following sections of this privacy policy.

You may also be able to configure your browser to prevent cookies from being stored on your computer or receive a notification whenever a new cookie is being sent. On the following pages, you will find instructions on how to configure cookie settings for selected browsers.

Disabling cookies may prevent you from using all the features of our Website.

6.3 Google Custom Search Engine

This website uses the Programmable Search Engine of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). This allows us to provide you with an efficient search function on our Website.

By pressing the Enter key or clicking on the search button, the search function is activated, and the search results from Google are displayed on the search results page through embedding (iFrame). When retrieving the search results, a connection is established with Google’s servers and your browser may potentially transmit the Log File Data (including IP address) listed in Section 6.1, as well as the search term you entered, to Google. This may also result in a transfer of data to servers abroad, e.g., the USA (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2 and 5.3).

The legal basis for this data processing is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in providing an efficient website search function.

Regarding the further processing of data by Google, please refer to Google’s privacy policy: https://policies.google.com/privacy?hl=en.

6.4 Tracking and Web Analytics Tools

6.4.1 General Information about Tracking

For the purpose of customising and continuously optimising our Website, we use the web analytics services listed below. In this context, pseudonymised usage profiles are created, and cookies are used (please also see Section 6.2). The information generated by the cookie regarding your use of our Website is usually transmitted to a server of the service provider, where it is stored and processed, together with the Log File Data mentioned in Section 6.1. This may also result in a transfer to servers abroad, e.g., the USA (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2 and 5.3).

Through the data processing, we obtain, among others, the following information:

navigation path followed by a visitor on the site (including content viewed, products selected or purchased, or services booked);
time spent on the Website or specific page;
the specific page from which the Website is left;
the country, region, or city from where an access is made;
end device (type, version, colour depth, resolution, width, and height of the browser window); and
returning or new visitor.

The provider, on our behalf, will use this information to evaluate the use of the Website, in particular to compile Website activity reports and provide further services related to Website usage and internet usage for the purposes of market research and the customisation of the Website. For these processing activities, we and the providers may be considered joint controllers in terms of data protection to a certain extent.

The legal basis for this data processing with the following services is your consent within the meaning of Article 6(1)(a) of the GDPR. You can withdraw your consent or oppose to processing at any time by rejecting or deactivating the relevant cookies in the settings of your web browser (see Section 6.2) or by using the service-specific options described below.

Regarding the further processing of the data by the respective provider as the (sole) controller, including any potential disclosure of this information to third parties, such as authorities due to national legal regulations, please refer to the respective privacy policy of the provider.

6.4.2 Google Analytics

We use the web analytics service Google Analytics provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, or Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google).

Contrary to the description in Section 6.4.1, IP addresses are not logged or stored in Google Analytics (in the version used here, “Google Analytics 4”). For accesses originating from the EU, IP address data is only used to derive location data and is immediately deleted thereafter. When collecting measurement data in Google Analytics, all IP searches take place on EU-based servers before the traffic is forwarded to Analytics servers for processing. Google Analytics utilises regional data centres. When connecting to the nearest available Google data centre in Google Analytics, the measurement data is sent to Analytics via an encrypted HTTPS connection. In these centres, the data is further encrypted before being forwarded to Analytics’ processing servers and made available on the platform. The most suitable local data centre is determined based on the IP addresses. This may also result in a transfer of data to servers abroad, eg., the USA (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2 and 5.3).

We might also use the technical extension called “Google Signals”, which enables cross-device tracking. This makes it possible to associate a single website visitor with different devices. However, this only happens if the visitor is logged into a Google service during the website visits and has activated the “personalised advertising” option in their Google account settings. Even in such cases, we do not have access to any personal data or user profiles; they remain anonymous to us. If you do not wish to use “Google Signals,” you can deactivate the “personalised advertising” option in your Google account settings.

Users can prevent the collection of data related to their Website usage (including IP address) generated by the cookie as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

As an alternative to the browser plugin, users can click on this link to prevent Google Analytics from collecting data on the website in the future. This will place an opt-out cookie on the user’s device. If users delete cookies (see Section 6.2 on Cookies), they will need to click the link again.

6.5 Social Media

6.5.1 Social Media Profile

Our Website contains links to our profiles on the social networks of the following providers:

Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Privacy Policy;

If you click on the icons of the social networks, you will be automatically redirected to our profile on the respective network. This establishes a direct connection between your browser and the server of the respective social network. As a result, the social network receives information that you have visited our Website with your IP address and clicked on the link. This may also involve the transfer of data to servers abroad, e.g., in the USA (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2 and 5.3).

If you click on a link to a social network while you are logged into your user account on that social network, the content of our website can be associated with your profile, allowing the social network to directly link your visit to our website to your account. If you want to prevent this, please log out of your account before clicking on the respective links. A connection between your access to our website and your user account will always be established if you log in to the respective social network after clicking on the link. The data processing associated with this is the responsibility of the respective provider in terms of data protection. Therefore, please refer to the privacy notices on the social network’s website.

The legal basis for any data processing attributed to us is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR in the use and promotion of our social media profiles.

6.5.2 Social Media Plugins

On our website, you can use social media plugins from the following providers:

Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Privacy Policy;

We use the social media plugins to make it easier for you to share content from our Website. The social media plugins help us to increase the visibility of our content on social networks, thereby contributing to better marketing.

The content of the plugin is transmitted directly from the social network to your browser and integrated into the Website. As a result, the respective provider receives information that your browser has accessed the corresponding page of our Website, even if you do not have an account with that social network or are not currently logged in to it. This information (including your IP address) is transmitted from your browser directly to a server of the provider (usually located in the USA) and stored there (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2 and 5.3). We have no influence on the scope of data collected by the provider through the plugin, although from a data protection perspective, we may be considered joint controllers with the providers up to a certain extent.

If you are logged into the social network, it can assign your visit to our Website directly to your user account. If you interact with the plugins, the corresponding information is also transmitted directly to a server of the provider and stored there. The information (e.g., that you like a product or service from us) may also be published on the social network and displayed to other users of the social network. The provider of the social network may use this information for the purpose of displaying advertisements and tailoring the respective offering to your needs. For this purpose, usage, interest, and relationship profiles may be created, e.g.,. to evaluate your use of our Website with regard to the advertisements displayed to you on the social network, to inform other users about your activities on our Website, and to provide other services associated with the use of the social network. The purpose and scope of the data collection, further processing and use of the data by the providers of the social networks, as well as your rights in this regard and options for protecting your privacy can be found directly in the privacy policies of the respective providers.

If you do not want the provider of the social network to associate the data collected through our Website with your user account, you must log out of the social network before activating the plugins. The legal basis for the described data processing is your consent within the meaning of Article 6(1)(a) of the GDPR. You can withdraw your consent at any time by notifying the plugin provider in accordance with the instructions provided in its privacy policy.

6.6 Online Advertising and Targeting

6.6.1 In general

We use services of various companies to provide you with interesting offers online. In the process of doing this, your user behaviour on our website and websites of other providers is analysed in order to subsequently be able to show you online advertising that is individually tailored to you.

Most technologies for tracking your user behaviour (Tracking) and displaying targeted advertising (Targeting) utilise cookies (see also Section 6.2), which allow your browser to be recognised across different websites. Depending on the service provider, it may also be possible for you to be recognised online even when using different end devices (e.g., laptop and smartphone). This may be the case, for example, if you have registered for a service that you use with several devices.

In addition to the data already mentioned, which is collected when visiting websites (Log File Data, see Section 6.1) and through the use of cookies (Section 6.2) and which may be transmitted to the companies involved in the advertising networks, the following data, in particular, is used to select the advertising that is potentially most relevant to you:

information about you that you provided when registering or using a service from advertising partners (e.g., your gender, age group); and
user behaviour (e.g., search queries, interactions with advertisements, types of websites visited, products or services viewed and purchased, newsletters subscribed to).

We and our service providers use this data to determine whether you belong to the target audience we address and take this into account when selecting advertisements. For example, after visiting our Website, you may see advertisements for the products or services you have viewed when you visit other sites (Re-targeting). Depending on the amount of data, a user profile may also be created, which is automatically analysed; the advertisements are then selected based on the information stored in the profile, such as belonging to certain demographic segments or potential interests or behaviours. These advertisements may be displayed to you on various channels, including our website or app (as part of on- and in-app marketing), as well as advertising placements provided through the online advertising networks we use, such as Google.

The data may then be analysed for the purpose of settlement with the service provider, as well as for evaluating the effectiveness of advertising measures in order to better understand the needs of our users and customers and to improve future campaigns. This may also include information that the performance of an action (e.g., visiting certain sections of our Website or submitting information) can be attributed to a specific advertising. We also receive from service providers aggregated reports of advertisement activity and information on how users interact with our Website and advertisements.

The legal basis for this data processing is your consent within the meaning of Article 6(1)(a) of the GDPR. You can withdraw your consent at any time by rejecting or deactivating the relevant cookies in the settings of your web browser (see Section 6.2). Further options for blocking advertising can also be found in the information provided by the respective service provider, such as Google.

6.6.2 Google Ads

As explained in Section 6.6.1, this website uses the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google) for online advertising. Google uses cookies (see the list here), which allow your browser to be recognised when you visit other websites. The information generated by the cookies about your visit to these websites (including your IP address) is transmitted to and stored by Google on servers in the United States (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2 and 5.3). Further information on data protection at Google can be found here.

7. Retention Periods

We only store personal data for as long as it is necessary to carry out the processing described in this privacy policy within the scope of our legitimate interests. For contractual data, the storage is stipulated by statutory retention obligations. Requirements that oblige us to retain data arise from the accounting and tax law regulations. According to these regulations, business communication, concluded contracts, and accounting documents must be retained for up to 10 years. If we no longer need this data to provide services for you, the data will be blocked. This means that the data may then only be used if this is necessary to fulfil the retention obligations or to defend and enforce our legal interests. The data will be deleted as soon as there is no longer any legal obligation to retain it and no legitimate interest in its retention exists.

8. Data Security

We use appropriate technical and organisational security measures to protect your personal data stored with us against loss and unlawful processing, in particular unauthorised access by third parties. Our employees and the service companies mandated by us are obliged to maintain confidentiality and uphold data protection. Furthermore, these persons are only granted access to personal data to the extent necessary for the performance of their tasks.

Our security measures are continuously adapted in line with technological developments. However, the transmission of information via the Internet and electronic means of communication always involves certain security risks and we cannot, therefore, provide any absolute guarantee for the security of information transmitted in this way.

9. Your rights

If the legal requirements are met, as a data subject, you have the following rights with respect to data processing:

Right of access: You have the right to request access to your personal data stored by us at any time and free of charge if we process such data. This gives you the opportunity to check what personal data concerning you we process and whether we process it in accordance with applicable data protection regulations.

Right to rectification: You have the right to have inaccurate or incomplete personal data rectified and to be informed about the rectification. In this case, we will also inform the recipients of the data concerned about the adaptations we have made, unless this is impossible or involves disproportionate effort.

Right to erasure: You have the right to obtain the erasure of your personal data under certain circumstances. In individual cases, particularly in the case of statutory retention obligations, the right to erasure may be excluded. In this case, the erasure may be replaced by a blocking of the data if the requirements are met.

Right to restriction of processing: You have the right to request that the processing of your personal data be restricted.

Right to data portability: You have the right to receive from us, free of charge, the personal data you have provided to us in a readable format.

Right to object: You have the right to object at any time to data processing, especially with regard to data processing related to direct marketing (e.g., marketing emails).

Right to withdraw consent: You have the right to withdraw your consent at any time. However, processing activities based on your consent in the past will not become unlawful due to your withdrawal.

To exercise these rights, please send us an e-mail to the following address: info@hoteldeverbier.com.

Right of complaint: You have the right to lodge a complaint with a competent supervisory authority, e.g., against the manner in which your personal data is processed.

Terms

GENERAL TERMS & CONDITIONS

1. Applicability, amendments, waivers and severability

1.1 These General Terms and Conditions (the “Terms”) apply to renting space, as well as all associated services and products, provided by Hôtel de Verbier SA (the “Hotel”) to a Hotel client (the “Guest”).

1.2 These Terms are to be carefully read before using the Hotel site. The Terms constitute a binding legal agreement.

By accessing and continuing to use the site, the user agrees to the Terms. The Hotel reserves the right, in its sole discretion, to modify, add, or remove portions of the Terms at any time without notice. Unless otherwise indicated, such changes will become effective immediately upon the Hotel’s posting of the changes to its official website. Therefore, a user shall check the Hotel’s website periodically for such changes. The user hereby agrees that the user’s use of the site following such posting of changes constitutes an acceptance of all such changes. No variation, waiver or release of this agreement by the Hotel shall be deemed effective unless made in writing signed by or on behalf of the Hotel. Should any individual provision of these Terms be deemed to lack legal effect, this shall not affect the validity of the remaining provisions. In such a case, the provision which is ineffective shall be replaced by an analogous provision.

All Hotel offers are based on the Terms, which constitute an integral part of any agreement entered into. Should these Terms conflict with any terms specifically agreed with the Guest, such conflicting terms in such agreement shall take precedence over the Terms.

1.3 After the Guest has reserved, the Hotel shall send the Guest a booking confirmation (by e-mail, sms, letter or similar). Such agreement is effective first when such a booking confirmation is sent.

2. Performance, payment and prices

2.1 The Hotel will provide the services requested by the Guest which the Hotel has agreed in writing to provide.

2.2 All prices are in CHF, statutory rate VAT included. The Guest is obliged to pay the applicable or agreed price of the Hotel for the provision of the room and the other services it has used. This also applies for services ordered by the Guest and expenses of the Hotel with third parties. If the period of time between the conclusion of the contract and the arrival of the guest exceeds 6 months, and the legal VAT rate or any other local taxes and duties increase, or if new local taxes and duties are introduced, the Hotel reserves the right to increase the agreed prices by the amount of the rise in VAT or local taxes and duties, or by the amount of the newly-introduced local taxes and duties. The Hotel reserves the right to change its offered prices over time.

2.3 The Hotel is entitled to demand appropriate advance payment. The payment amount and date shall be agreed in writing, whether such agreement is concluded online, in person or through other means. Should a Guest not comply with such payment obligation, the Hotel is entitled to withdraw from the agreement if the Guest has not honoured an appropriate additional compliance period stipulated by the Hotel. The Guest shall indemnify the Hotel for any resulting loss.

2.4 To the extent the Hotel has not demanded advance payment, any remaining invoiced amount is payable by the Guest before departure at the latest, either by credit card or in cash. If the Guest requests to pay on receipt of invoice, the invoiced amount is payable in 30 days of the invoice date.

2.5 In the event of late payment, the Hotel is entitled to charge interest at a rate of 5% to the Guest as well as any incurred debt enforcement or collection costs.

3. Liability

3.1 The Guest is liable to the Hotel for all damage and loss caused by the Guest, its associates or other third parties. The Hotel shall not be liable for the damage to or theft of assets brought to the property by the Guest, its associates or other third parties. The Guest bears the responsibility to insure items on display and other objects brought to the property by the Guest, its associates or third parties. The Hotel may at any time demand from the Guest evidence of adequate insurance cover.

3.2 The Guest shall keep the peace and maintain order. The Guest shall keep the Hotel indemnified against any civil law or public law claims which may be brought by public authorities or third parties as a consequence of the Guest’s event, or to settle all such claims in their entirety.

3.3 The Hotel shall only be liable in the event of contractual or non-contractual damage which is caused intentionally or as a result of gross negligence and only in respect of damage which is caused directly. The Hotel shall have no further liability, and in particular no liability for ordinary or moderate negligence or for indirect loss. The Hotel accepts no liability for services provided by a third party, including services that have been organised by the Hotel.

4. Force majeure and withdrawal

4.1 Should it be made materially difficult or impossible for the Hotel to perform under the agreement, as a consequence of an event of force majeure (pursuant to Swiss law particularly natural disaster such as heavy gale, flooding or earthquake, hostage taking, war, riot, nuclear incident, strike, unforeseen regulatory restrictions etc.) or other circumstances for which the Hotel cannot be held responsible, the Hotel may withdraw from the agreement in respect of that part of the agreement which remains to be performed, without having to compensate therefore.

4.2 Should force majeure make it impossible for the Guest to use the agreed services, the Guest may withdraw from the agreement in respect of that part of the agreement which remains to be performed, without being under an obligation to pay any compensation.

4.3 The Hotel shall furthermore be entitled to withdraw from the agreement without being under an obligation to pay any compensation is there are reasonable grounds to suppose that the event might jeopardise the smooth running of the Hotel business, the security or the public reputation of the Hotel, or the Guest breaching section 12 of these Terms. The Hotel expressly reserves the right to instigate claims for compensation against the Guest.

5. Arrival and departure times

The hotel rooms shall be ready for occupation from CET 15:00 on arrival date and shall be vacated and checked-out by CET 10:00 on departure date.

6. Reservations, changes and cancellations

6.1 For block reservations (reservation of 5 rooms or more), the Guest must provide the Hotel, at the latest 7 days before arrival date, the following information concerning the Guests: (a) arrival time, (b) full names, and (c) preferred payment method. After expiry of the period set by the Hotel, the rooms which have been allocated but are still available shall be released for other reservations.

6.2 The cancellation of hotel room reservations must be communicated in writing to the Hotel as early as possible. The following cancellation conditions shall apply to: (a) reservation cancellations, (b) no-shows (i.e. nonappearances of which the Hotel has not been informed), and (c) early departures (i.e. before the agreed departure date).

6.3 Specific applicable individual reservation, changes, cancellation and refund terms are typically outlined in the description of the service offered by the Hotel. Otherwise, the reservation cancellation of individual hotel rooms (up to 4 rooms in total) must be communicated to the Hotel at the latest 48 hours prior to the arrival date. For block reservations (reservations of 5 rooms or more), the cancellation period is however 14 days. For cancellation of the reservation of event facilities the cancellation period is however 90 days. In case of late reservation cancellation, no-show or early departure, the Hotel reserves the right to charge the full rate for all room nights or event occasions that have not been utilized. For all cancellations, any services shall be payable which have been provided in advance by the Hotel and/or its partners.

6.4 The Hotel reserves the right to change room allocations to the extent that the room corresponds to the requirements and interests of the Guest and such change may be justified to the Guest. If, for whatever reasons, the Hotel is unable to provide the Guest with a reserved room, then the Hotel shall provide a room of equal value. If no room of equal value is available, the Hotel shall provide an available room in a different category.

7. The Guest’s use of the space, events and safety

7.1 The Guest cannot let or sublet any space or use any Hotel logo, trademark or intellectual property without the prior written consent of the Hotel. The Guest shall indemnify the Hotel for any such damage or loss.

7.2 To the extent that the agreement does not contain any provisions to the contrary, the Guest must obtain all necessary authorisations at the Guest’s expense in relation to any Guest event, banquets or similar. The Guest shall give prior notification of any arrangements for royalties due to the performance of music, and the Guest shall pay these royalties. The Guest shall inform the Hotel as early as possible of the final number of participants. The final number of participants has to be confirmed in written 72 hours before the event. This number will be taken for final billing even if the confirmed number will not be reached. If there are any changes in the number of participants, such have to be sent to the Hotel in written form. In case of deviation in the number of guests, the Hotel is entitled to newly define the confirmed prices and/or to change the conformed location.

7.3 The Guest undertakes to comply with the Hotel regulations, and in particular not to block escape routes, to observe the no-smoking rule, etc. Furthermore, any decorations installed by the Guest must adhere to such regulations. The Guest shall also be responsible for ensuring that the number of persons to whom access is granted does not exceed the capacity of the room used. The maximum figures set by the Hotel shall be binding in this respect. The Hotel shall not be liable in the event of non-compliance with this provision. The hanging of objects on walls, doors and ceilings shall in all circumstances require the prior consent of The Hotel. The Guest shall be liable for any damage caused to the Hotel by such objects.

8. Applicable law and jurisdiction

Any dispute, controversy or claim arising out of, or in relation to, this agreement, including the validity, invalidity, breach, or termination thereof, shall be resolved in accordance with Swiss laws and exclusively be referred to the courts of Valais.